REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for visiting www.zenwateringgear.com and choosing our bamboo watering scoop. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with the product you purchased, we provide the following refund policy.

1. Refund Application Period
   If you are not satisfied with the product you received, you can submit a refund application within 30 days of purchase. Please make sure that the product you are requesting a refund for is within this period.
2. Product Conditions
   In order to ensure a smooth refund, you need to meet the following conditions:
   ●The product must be unused and in its original packaging.
   ●All ​​labels and accessories of the product must be intact.
   ●The refund application must be accompanied by proof of purchase (such as the order confirmation email).
3. Refund Process
   To apply for a refund, please follow the steps below:
   ●Contact Customer Service: Contact us by email and send a refund request to sagehaven@zenwateringgear.com. Please provide your order number and the reason for the refund in the email.
   ●Return the product: After obtaining our confirmation, send the product back to the specified address. Please keep the mailing receipt for verification.
   ● Processing refunds: Once we receive the returned product and confirm that it meets the refund conditions, we will process your refund within 5 business days. The refund will be refunded through the original payment method.
4. Shipping Policy
   ● If the refund is due to product defects or wrong shipments, the shipping costs will be borne by us.
   ● In other cases, the shipping costs incurred by the return are borne by the customer.
5. Refund Not Available Situations
   The following situations are not applicable for refunds:
   ● Refund requests over 30 days.
   ● Used products.
   ● Products that do not keep the original packaging and labels.
6. Contact Us
   If you have any questions or need further assistance, please feel free to contact us by email:
   Email: sagehaven@zenwateringgear.com

Thank you for choosing www.zenwateringgear.com, we look forward to providing you with the best shopping experience!