SHIPPING INFORMATION

SHIPPING INFORMATION
Welcome to www.zenwateringgear.com. Please read the following shipping terms carefully before purchasing bamboo watering scoops through our website. We want to ensure that you have a full understanding of the shipping process.

1. Shipping Range
   We offer domestic and international shipping services in Australia. Please note that international shipping may be subject to laws and regulations in different regions.
2. Shipping Time
   Domestic Shipping in Australia:
   ●Most orders will be shipped within 2 business days after payment is completed.
   ●The shipping time for Australian states is generally 4 business days, and the specific time may vary depending on the busyness of the postal service.
   International Shipping:
   ●International orders will be delivered within 10 business days after dispatch, and the specific time depends on the destination and customs processing time.
   ●Please note that international shipments may be subject to customs inspections and other international shipping-related delays in the destination country.
3. Courier
   We work with the following couriers to provide reliable shipping services:
   ●Australia Post: We use Australia Post for domestic and international mail services to ensure safe and timely delivery of packages.
   ●TNT Express: For certain service areas, we may choose to use courier services provided by TNT.
4. Shipping costs
   Shipping costs will be automatically calculated based on your delivery address at checkout. Usually, orders that meet certain conditions may enjoy free shipping services. Please check the promotional information on the website for details.
5. Package Tracking
   Once your order is shipped, we will send you a confirmation email with a tracking number so that you can track the status of your package in real time.
6. Problems and Delays
   If you encounter any problems during the shipping process (for example, the package is not delivered or lost), please contact us immediately and we will do our best to help you solve the problem. You can reach our customer support team at sagehaven@zenwateringgear.com via email.

Thank you for choosing www.zenwateringgear.com, we look forward to providing you with quality bamboo watering spoons and a good shopping experience!