FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.zenwateringgear.com! To help you better understand our bamboo watering scoops and related services, we have compiled the following frequently asked questions.

1. Product Information
   Q1: What are the characteristics of bamboo watering scoops?
   A: Our bamboo watering scoops are made of high-quality natural bamboo, which is environmentally friendly and durable. Its unique design is suitable for home and garden watering.
   Q2: Are these products treated?
   A: Yes, all bamboo watering scoops are surface treated to improve durability and water resistance.
2. Order Information
   Q3: How to place an order?
   A: You can browse products through our website and select the bamboo watering scoop you need, add it to the shopping cart, and then follow the checkout process to complete the order.
   Q4: How to check my order status?
   A: You can log in to your account to check the order status, or track the order through the link in the order confirmation email.
3. Payment Information
   Q5: What payment methods can I use?
   A: We accept a variety of payment methods, including major credit cards and online payment platforms. Please check the specific payment options at checkout.
4. Shipping and Delivery
   Q6: What is your shipping policy?
   A: We will do our best to ensure timely delivery. The specific shipping cost and estimated delivery time will be displayed at checkout. Q7: What if I am not at home during delivery?
   A: If you are not at home during delivery, the courier company will usually leave the package in a safe place or arrange for another delivery. Please follow the instructions of the courier company.
5. Refund and Return
   Q8: What if I am not satisfied with the product I purchased?
   A: If you are not satisfied with the product, you can apply for a refund within 30 days after receiving the product. Please check our refund policy page for more details.
6. Customer Support
   Q9: How to contact customer support?
   A: You can contact us by email and our customer service team will get back to you as soon as possible.
7. Others
   Q10: Are your products environmentally friendly?
   A: Yes, our bamboo watering scoops are made from sustainably sourced bamboo, using eco-friendly materials and committed to reducing environmental impact. If you have additional questions or need further assistance, please feel free to contact us.

Thank you for visiting www.zenwateringgear.com, we look forward to providing you with quality products and services!